TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System 1.8.1

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  • 100% Original Product & Well Documented
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    GPL License

    Original price was: $39.00.Current price is: $3.59.

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    Product Description and Reviews

    TotalDesk Plugin

    TotalDesk Plugin is the only all-in-one helpdesk solution for WordPress. Including a ticket- & notification system, live chat, knowledge base, report, and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk.

    TotalDesk GPL Features:

        • Ticket System
          • 3 Differnt New Tickt Forms
          • Inbox Fetching
          • 2 Roles: Agent & Reporter
          • My Tickets Page
          • Set default values for new tickets
          • Set own ticket Status
          • Set custom ticket Types
          • Set custom ticket Project / Systems
          • Attachment Support
          • Inform Agents in Notifications
          • HTML WYSIWIG Comment Form
          • Saved replies
          • Logging / History system
          • XLS export
          • Reporters & Agents can reply to Email
          • Ticket Overview (assigned to, status in colors)
          • Set Inbox Archive Folder
        • Notifications
          • Email Notifications
          • Desktop Notifications
          • Slack Notifications
          • Notify when a ticket has been created
          • Notify when someone replied
          • Notify when a status has changed
          • Notify when an agent has been assigned

        • Livechat
          • Start a chat with a new subject (new ticket)
          • Enter a chat with a given ticket ID
          • Send a message (new ticket) when no agent is online
          • Every chat conversation will be saved
        • Knowledge Base
          • Create a FAQ based on a ticket
          • Group FAQs into topics
          • Set custom Icons for Topics
          • Live search for FAQs
          • Track FAQ views
          • 3 Built-in widgets
          • Order FAQs by View / Popularity
          • 2 Layouts (boxed, list)
        • Reports
          • Tickets By Agent
          • Tickets By Status
          • Tickets By Type
          • Tickets By System
          • Tickets By Year
          • Tickets By Month
          • Tickets By Year & Month
        • Integrations
          • WooCommerce
          • Envato
          • Slack
        • Well Documented

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